Solvatrix Systems · Legal

Terms of Service

Effective date: June 3, 2026
Last updated: June 3, 2026

These Terms of Service (the "Terms") form a binding agreement between you ("you," "your," or the "Client") and Solvatrix Systems ("Solvatrix," "we," "us," or "our"). They govern your access to and use of our website, and your purchase and use of the consulting and administrative support services we offer. Please read them carefully. By accessing our website, submitting a request through our contact form, or engaging us for any service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Who we are

Solvatrix Systems is an online business consulting practice based in Louisville, Kentucky, United States. We provide practical support to small businesses, startups, and independent professionals in the areas of business organization, operational planning, workflow structure, market research, and general business documentation. Solvatrix Systems commenced operations on June 3, 2026.

2. Scope of services

We offer the following services, each described in more detail on our website:

• Business Operations Consultation — working sessions focused on how your business runs day to day.
• Startup Business Planning Support — help translating an idea into an organized plan and operating structure.
• Workflow & Process Improvement Review — mapping and redesigning a chosen workflow.
• Market Research Summary — a concise brief drawn from publicly available information about your market.
• Business Documentation & Procedure Support — preparation of procedures, checklists, and reference materials.

Our services are advisory, organizational, and administrative in nature. The specific scope, deliverables, and timeline of any engagement will be agreed with you before work begins. Unless we agree otherwise in writing, any estimate, proposal, or price quotation reflects the scope described at that time; changes to scope may affect fees and timelines.

3. What we do not provide

Our services do not include, and nothing we provide should be relied upon as, legal advice, tax advice, accounting or bookkeeping services, investment advice, lending or credit services, insurance advice, payment processing, or any regulated financial advisory service. We are not a law firm, an accounting firm, a registered investment adviser, a broker, a lender, or an insurer. Where a matter calls for such professional or regulated advice, you should consult a qualified, licensed professional in the relevant field. Any general information we share about these topics is for context only and is not a substitute for professional advice.

4. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use our services. If you engage us on behalf of a business or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to both you individually and that organization.

5. Requests and engagement

Submitting a request through our website contact form does not by itself create a service engagement or a contract for services. It is an expression of interest. An engagement begins only when we and you have confirmed the scope, fees, and timeline, and we have agreed in writing (including by email) to proceed. We reserve the right to decline any request at our discretion, including where a request falls outside the scope of services we provide.

6. Fees and payment

Fees for our services are quoted in United States dollars. Published starting prices (for example, "from $79 per hour" or "from $149") indicate the minimum starting point for a service; the final fee for your engagement depends on its scope and will be confirmed with you before work begins. Unless agreed otherwise, fees are payable in advance or as set out in the engagement confirmation. Hourly services are billed for time reasonably spent on your engagement. You are responsible for any applicable taxes other than taxes on our income. Late or failed payments may result in suspension of work until the account is brought current.

7. Client responsibilities

The quality of our work depends heavily on the information you provide. You agree to:

• Provide accurate, complete, and timely information and materials relevant to the engagement;
• Make available a responsive point of contact for questions and reviews;
• Review deliverables and provide feedback within any agreed timeframe;
• Ensure you have the right to share any materials, data, or content you provide to us; and
• Make your own decisions about whether and how to implement our recommendations.

You remain solely responsible for the operation of your business and for all decisions you make, whether or not those decisions are informed by our work.

8. Deliverables and intellectual property

Upon full payment for the relevant engagement, you receive a non-exclusive, perpetual right to use the specific written deliverables we prepare for you (such as summaries, plans, procedures, and checklists) for your own internal business purposes. We retain ownership of our underlying methods, templates, frameworks, know-how, and any general materials that pre-existed or were developed independently of your engagement, and we may continue to use and reuse them. You may not resell, license, or distribute our deliverables as standalone products.

9. Confidentiality

We treat non-public information you share with us in connection with an engagement as confidential, and we will use it only to perform the services and related administration. We will not disclose it to third parties except to service providers who support our operations under confidentiality obligations, or where disclosure is required by law. This obligation does not apply to information that is or becomes public through no fault of ours, that we already held without a duty of confidentiality, or that we independently develop. You agree to treat our proposals, pricing structures, methods, and non-public materials with the same care.

10. Third-party tools

We may use third-party software and platforms to communicate with you, schedule work, and deliver documents. Your use of any third-party service is subject to that provider's own terms and policies, over which we have no control. We are not responsible for the acts, omissions, availability, or content of third-party services.

11. Acceptable use

When using our website, you agree not to misuse it, including by attempting to gain unauthorized access, interfering with its operation, introducing malicious code, scraping or harvesting data at scale, or using it in violation of any applicable law. We may suspend or restrict access to anyone who misuses the website or our services.

12. Disclaimers

Our services and website are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will achieve any particular business result, level of revenue, growth, or savings. Business outcomes depend on many factors outside our control, including your own decisions, execution, market conditions, and timing.

13. Limitation of liability

To the fullest extent permitted by law, Solvatrix Systems and its owners, personnel, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of our website or services, even if we have been advised of the possibility of such damages. Our total aggregate liability arising out of or relating to any engagement will not exceed the total fees you paid to us for that engagement in the three months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Solvatrix Systems and its owners, personnel, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of our deliverables, your violation of any law, or your infringement of any third-party right, including in connection with materials or data you provided to us.

15. Termination

Either party may end an engagement by written notice. If you terminate an engagement partway through, you remain responsible for fees for work performed and reasonable costs incurred up to the effective date of termination, subject to our Refund & Cancellation Policy. We may suspend or terminate an engagement or your access to our website if you breach these Terms, fail to pay, or use our services unlawfully. Sections that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will continue to apply.

16. Governing law

These Terms and any dispute arising out of or relating to them or our services are governed by the laws of the Commonwealth of Kentucky and the applicable federal laws of the United States, without regard to conflict-of-law principles. The state and federal courts located in Jefferson County, Kentucky will have jurisdiction over any dispute, and you consent to that jurisdiction, unless a mandatory law provides otherwise. The parties will first attempt in good faith to resolve any dispute informally before commencing formal proceedings.

17. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. When we do, we will revise the "Last updated" date above. Changes take effect when posted. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with a change, you should stop using our website and services.

18. Contact

If you have any questions about these Terms, please reach out to us.

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